Contact support
Quick answer
Open Support → Contact Us and use the Direct Support form to send a category, subject, message and up to five screenshots. If the form is not shown, use the Email contact@shopfront.app button.
How do I send a support message?
Open Contact Us. Open Support → Contact Us.
Describe the issue. Under Direct Support, choose a Category, enter a Subject (5–200 characters) and describe the issue in Message (10–5,000 characters).
Add screenshots if they help. Screenshots (optional) accepts up to five JPEG, PNG or WebP images, each 5 MB or smaller after compression. Remove private information from screenshots before attaching them.
Send the message. Select Send message. Your message has been sent. confirms it.
If sending fails, Retry sending sends the same message again. Start a new message lets you change it.
If the form is not shown, choose Email contact@shopfront.app.
What should I include?
Include:
- the channel
- the item or workflow
- the exact error
- what you have tried
The troubleshooting guides cover common errors and may solve the problem sooner.