Extension not detected
Quick answer
The Shopfront extension runs in desktop Chrome and is installed from the Chrome Web Store. Enable it at chrome://extensions or update it to the latest version, refresh Shopfront and select Check again; Depop and Grailed need it to connect, and Facebook Marketplace needs it for every list and delist.
Which channels need the extension?
The Shopfront extension runs in desktop Chrome. Install it from the Chrome Web Store with Install Extension or Open Chrome Web Store in Shopfront.
- Depop and Grailed need it to connect your account.
- Facebook Marketplace needs it for every list and delist, in the same browser where you use Shopfront. An extension installed on another device doesn't count.
- eBay and Shopify don't use it.
What does each extension alert mean?
| Message | What to do |
|---|---|
| "Install the Shopfront extension to connect your accounts", or Extension required on a channel card | Select Install Extension or Install, add the extension in Chrome, then refresh Shopfront. |
| "Shopfront extension not detected in this browser" | Open chrome://extensions and turn the Shopfront extension on. Refresh Shopfront, then select Check again. If it still isn't detected, restart Chrome. |
| "Could not reliably detect the Shopfront extension" | Same steps as above. |
| "Update the Shopfront extension", with "Currently your version — need required version or later" | Update the extension to the latest version, refresh Shopfront, then select Check again. |
| "Update the Shopfront extension to version or later to list to Facebook." (or "to crosslist to Facebook." for several items) | Shown when you list to Facebook with an old extension. Update it, then list again. |
| "Facebook actions need the Shopfront extension in this browser." | Open Shopfront in desktop Chrome with the extension enabled, refresh, then select Check again. |
| "Facebook actions require the Shopfront extension in desktop Chrome" | Shown on a phone or tablet. Crosslist to Facebook from desktop Chrome instead. |
EXTENSION_NOT_READY in a Listing Error dialog: "Open the Shopfront browser extension while signed in to Marketplace, then retry the listing." | Sign in to the marketplace in Chrome, open the extension, then select Retry Listing. |
Keep the extension on the latest version
Different Facebook actions need different minimum versions, so keep the extension on the latest version rather than the version a message names.
How do I update the extension?
Update in Chrome. In Chrome, open chrome://extensions, turn on Developer mode and select Update.
Check again. Refresh Shopfront, then select Check again.
Restart Chrome if needed. If the version stays old, restart Chrome.
If Chrome turned the extension off after an update, turn it back on at chrome://extensions and refresh Shopfront.
See Chrome extension for installation and connection steps.
Listing failed
Select View details on the channel row with the Error badge to see the error, its code and the next step, such as reconnecting the marketplace, adding a missing eBay business policy or replacing rejected photos. Fix the cause, check the marketplace for the item, then select Retry Listing.
Channel disconnected
A disconnected channel shows Reconnect required in Settings → Marketplaces → Channels, and its listings and order sync pause until you select Reconnect. eBay refreshes the connection or sends you to eBay to authorise again, Shopify asks for its Client ID and Client Secret again, and Depop, Grailed, Vestiaire Collective and Facebook reconnect through the Shopfront extension.