Frequently asked questions
Quick answer
Short answers about drafts, the Chrome extension, imports, sales checks, price suggestions, Lens, plan limits and roles. Each answer links to the guide with the full steps.
Does generating a listing publish it?
No. Generation prepares a draft for review. Open the workflow, review the product and channel data, then choose when and where to list it. See AI listing generation.
Which channels need the extension?
Depop, Grailed and Vestiaire Collective connect through the Shopfront Chrome extension. Facebook Marketplace also needs the extension for each listing and delisting. eBay and Shopify connect without it. See Chrome extension.
Can I import existing listings?
Yes. Imports supports connected eBay, Depop, Grailed and Shopify accounts. Review imported records before promoting them into products. See Import and export.
Will a sale remove every other listing immediately?
Not always. Shopfront finds eBay, Depop, Grailed and Vestiaire Collective sales with scheduled checks, from every 12 hours on Free to every 10 minutes on Premium Plus. When a sale is recorded and Cross-Channel Delisting is on (the default), Shopfront delists the item's other listings. See Sales detection and delisting.
Are price suggestions sold prices?
No. They use asking prices from comparable listings. Review the sample and choose your own listing price. See Price suggestions.
Is Shopfront Lens the listing dashboard?
No. Lens is the phone app for finds, price checks and measurements. It can prepare Shopfront drafts, which you review in the dashboard before listing. See Shopfront Lens.
How do I check limits and billing?
Open Settings → Billing → Your Plan or Usage. Shopfront does not charge per use: when a monthly allowance runs out, that operation is blocked until the allowance resets or you upgrade. See Billing and usage limits.
Can a Viewer change listings?
Not by default: the Viewer role is read-only. Custom permissions chosen when inviting someone can change this, so check Settings → Account → Security for the permissions in effect. See Teams and permissions.
How do I ask for help?
Use Support → Contact Us or email contact@shopfront.app with the action, channel and error shown. Do not include passwords or connection secrets. See Contact support.
Resources
Find the FAQ, verified feature notes, tutorial videos, the API Reference and how to contact Shopfront support or suggest a feature.
Feature notes
Notes on Shopfront features whose guides were checked against the product on 07/10/2026, including template variables, measurement auto-detection, Shopfront Lens and Offers. The date is when the guides were checked, not when each feature launched.