Teams and permissions
Quick answer
Owners and admins invite colleagues by email from Settings → Workspace → Team members with the Owner, Admin, Member or Viewer role; owners change roles, and owners or admins remove members. Free includes no additional team members, Pro 1, Premium 3 and Premium Plus 10, and you switch workspaces from the workspace menu at the top of the sidebar.
How do I invite someone to my workspace?
Before you invite
Owners and admins can invite, and your plan needs an available team member allowance.
Open Team members. Open Settings → Workspace → Team members and choose Invite Member.
Enter their details. Enter the Email Address and choose a Role.
To give someone different access from their role, choose Customise Permissions in the invitation and select the permissions you want. These override the role's defaults.
Send the invitation. Select Send invitation. The person receives an email with instructions to join.
Unaccepted invitations appear under Pending Invitations, where an owner or admin can delete them.
What can each role do?
| Role | Default access |
|---|---|
| Owner | Full access, including billing, subscriptions, team roles and organisation settings. |
| Admin | Manage products, listings, inventory, orders, workflows and marketplace settings; invite and remove team members; view billing. Cannot change roles, manage the subscription or change organisation settings. |
| Member | Create, edit and delete products and listings; manage inventory and orders; create, edit and run workflows; view team and billing information. Cannot invite or remove members, or change settings or billing. |
| Viewer | Read-only access to products, listings, inventory, orders, workflows, team and billing information. |
Open Settings → Account → Security to see your role and the permissions in effect for the selected workspace, including any custom permissions.
How do I change a role or remove a member?
On Team members, open the menu next to the member:
- Change role opens Change Member Role: choose the New Role and select Update Role. The change takes effect immediately. Only owners can change roles.
- Remove member asks you to confirm Remove team member?. The person loses access to the workspace. Owners and admins can remove members.
How many colleagues can I add?
The team member allowance counts everyone in the workspace except owners. Free includes no additional team members, Pro includes one, Premium includes three and Premium Plus includes ten. See Billing and usage limits.
How do I switch between workspaces?
Select the workspace name at the top of the sidebar and choose another workspace from the list. Shopfront reloads the dashboard for that workspace. Each workspace has its own products, listings, channel connections and settings.
To add a workspace, choose Create Workspace at the bottom of the same list. See Workspaces.
Background removal
When you create listings, White background replaces the cover photo's background with plain white and leaves the item as photographed. Photo enhancement was retired on 08/11/2026; check each processed photo before listing.
Billing and usage limits
Check your plan in Settings → Billing → Your Plan and your allowances in Usage; Pro, Premium and Premium Plus cost US$30, US$60 and US$120 a month (US$300, US$600 and US$1,200 a year). Once a monthly allowance is used up, AI listing generations, background removals, AI photo edits and Frank replies are paid from extra credits, which you can buy in credit packs; without them, and for other allowances, the operation is blocked until the allowance resets or you upgrade. Only products live on a channel count as active products.