Billing and usage limits
Quick answer
Check your plan in Settings → Billing → Your Plan and your allowances in Usage; Pro, Premium and Premium Plus cost US$30, US$60 and US$120 a month (US$300, US$600 and US$1,200 a year). Once a monthly allowance is used up, AI listing generations, background removals, AI photo edits and Frank replies are paid from extra credits, which you can buy in credit packs; without them, and for other allowances, the operation is blocked until the allowance resets or you upgrade. Only products live on a channel count as active products.
Where do I check my plan and usage?
- Settings → Billing → Your Plan shows your current subscription and plan actions.
- Settings → Billing → Usage shows your quotas and how much of each monthly allowance you have used.
What does each plan cost and include?
Prices are in US dollars. Enterprise is available through Contact us in the plan selector.
| Plan | Free | Pro | Premium | Premium Plus |
|---|---|---|---|---|
| Monthly price (USD) | $0 | $30 | $60 | $120 |
| Yearly price (USD) | $0 | $300 | $600 | $1,200 |
| Active products | 10 | 200 | 1,000 | 3,000 |
| Workflows | Unlimited | Unlimited | Unlimited | Unlimited |
| Team members | 0 | 1 | 3 | 10 |
| API keys | 0 | 0 | 3 | 10 |
| AI listing generations / month | 10 | 400 | 2,000 | 5,000 |
| Background removals / month | 40 | 400 | 2,000 | 5,000 |
| AI photo credits / month | 40 | 800 | 4,000 | 10,000 |
| Price analyses / month | 50 | 2,000 | 10,000 | 25,000 |
| Sales checks | Every 12 hours | Every 1 hour | Every 30 minutes | Every 10 minutes |
An active product is a product that is live on at least one channel. It counts once, however many channels it is listed on. Drafts and sold, delisted or archived products do not count.
AI photo credits pay for AI photo edits other than background removal. Each edit spends its own credit price from them.
Team members are the people in your workspace other than owners. Sales checks are how often Shopfront checks eBay, Depop, Grailed and Vestiaire Collective for new sales while sales detection is on.
What happens when I reach a limit?
- Monthly allowances, such as AI listing generations: when your remaining allowance can't cover an AI listing generation, background removal, AI photo edit or Frank reply, it is paid from your extra credits. Without extra credits, and for other allowances such as price analyses, the operation is blocked until the allowance resets the following month. The limit dialog shows your usage, the reset date, and options to buy credits or upgrade.
- Credit packs: an owner or admin can buy 100 credits for US$5 or 200 credits for US$10 in Settings → Billing → Usage. Purchased credits never expire. See the terms of sale.
- Active product, team member and API key quotas limit how many you can have at once. When one is full, the limit dialog offers the plans with a higher quota.
Shopfront Lens has a separate price-check allowance: see Shopfront Lens.
How do I change, cancel or pause a subscription?
On Your Plan, choose Upgrade Plan on the Free plan or Change Plan on a paid plan. Update Payment changes your payment method.
To cancel:
Choose Cancel subscription.
Give a reason. Depending on the reason you give, you may be offered an alternative, such as pausing billing for one to three months.
Confirm. Select Yes, Cancel Subscription. You keep full access until the end of the current billing period, and your listings and data stay saved.
Until that date, Reactivate on Your Plan keeps the subscription.
While a subscription is paused, Your Plan shows the date billing resumes. Choose Resume now to resume earlier.
For billing questions, email contact@shopfront.app.
Teams and permissions
Owners and admins invite colleagues by email from Settings → Workspace → Team members with the Owner, Admin, Member or Viewer role; owners change roles, and owners or admins remove members. Free includes no additional team members, Pro 1, Premium 3 and Premium Plus 10, and you switch workspaces from the workspace menu at the top of the sidebar.
Review and edit listings
Review a product's details, photos and marketplace tabs before listing. Edits to a live listing save in Shopfront first; use the marketplace tab's Apply supported fields or Relist with saved changes action to send them to the marketplace.