Sales detection and delisting

How do I turn on sales detection?

Cross-Channel Delisting can only be turned on while Enable Sales Detection is on. Turning sales detection off also turns cross-channel delisting off.

Which sales does Shopfront detect?

• eBay, Depop, Grailed and Vestiaire Collective: Enable Sales Detection controls scheduled checks of these marketplaces. With it off, Shopfront doesn't check them for sales.
• Shopify: Shopify sends each order to Shopfront as it happens, whatever your plan and even with Enable Sales Detection off, when the connection has order access (the read_orders scope). A connection without it runs in listing-only mode, so Shopfront doesn't see Shopify sales. See Shopify connection.
• Facebook Marketplace: sales detection doesn't check Facebook Marketplace.

If a sale isn't recorded, use Mark as → Sold on the product. See Delist or mark as sold.

How often does Shopfront check for sales?

Scheduled checks of eBay, Depop, Grailed and Vestiaire Collective depend on your plan:

The Sales Detection card in Settings → Marketplaces → Settings shows when Shopfront last checked and whether your eBay, Depop and Grailed connections are working.

What happens when a sale is detected?

Shopfront records the order and marks the item sold, unless the listing that sold still has units left (see Stock and quantities). Recorded sales appear in Insights.

If Cross-Channel Delisting is on, Shopfront also delists the item from your other channels. This applies to Shopify sales too.

See Billing and usage limits for plan details.